Thank you for shopping at Socoria. Because we sell digital products only (automation bundles such as templates, workflow files, documentation, and related resources), our Refund Policy differs from stores selling physical goods. Please read this policy carefully before making a purchase.
Last Updated: 04 January 2026
1. General Refund Policy
Due to the nature of digital products, all sales are final once a Bundle has been delivered, accessed, or downloaded. After delivery/access, the product is considered consumed and cannot be returned.
2. Non-Refundable Scenarios
We are unable to offer refunds or exchanges in the following situations:
– Delivered / Access Granted: If a Bundle download link is delivered, access is granted on your dashboard, or files are downloaded,
it is considered delivered and non-refundable.
– Change of Mind: We do not issue refunds if you change your mind after purchase or delivery.
– Incorrect Email / Account: If you entered an incorrect email address, used the wrong account at checkout, or cannot access your inbox/account due to your own settings,
we may not be able to provide a refund once access has been delivered.
– Compatibility / Requirements: It is your responsibility to review the Bundle description, requirements, and compatibility (software version, hosting, integrations, third-party services).
We do not refund due to incompatibility after delivery.
– Customer Setup Errors: If a workflow/template does not work due to incorrect configuration, missing credentials, API keys, permissions, region restrictions on third-party services,
or other customer-side setup issues.
3. Eligible Refund Scenarios
A refund may be issued only in the following specific cases:
– Non-Delivery: If you were charged but did not receive access/download within a reasonable timeframe and we cannot resolve delivery after support review.
– Broken Access: If the download link/files are demonstrably corrupted or inaccessible and we cannot provide a working replacement within a reasonable time.
– Pre-Delivery Cancellation: If you request cancellation before delivery/access is provided and before the order is completed (subject to confirmation).
– Failed Verification: If an order is flagged for verification and you decline to provide requested verification, we may cancel the order and refund the payment (where applicable).
4. Cancellation Policy
– Pending Orders: You may request cancellation only if the order status is still “Pending/Processing” and access has not yet been delivered.
Contact us as soon as possible.
– Completed Orders: Once the order is marked “Completed/Delivered” or access has been granted, the order cannot be cancelled.
5. Refund Timeline & Method
– Processing Time: Approved refunds are typically processed within 24–48 hours by our team.
– Bank Reflection: Depending on your bank/payment method, it may take 5 to 10 business days for funds to appear in your account.
– Original Method Only: Refunds are issued only to the original payment method used during checkout.
6. Chargebacks & Disputes
If you have an issue, please contact us first so we can help resolve it. Filing a chargeback/dispute for a validly delivered digital product may result in account suspension/termination and restriction from future purchases. We may provide relevant evidence (delivery logs, timestamps, download records) to payment processors to respond to disputes.
7. Contact Us
If you believe you are eligible for a refund or have a delivery/access issue, contact us:
– Email: hello@socmid.com
– Operator: SOCMID LTD (Company Number: 15643480)